Getting access
Novable and Vasilich are available on request. Send a few words about your channel and what you publish, and the operator will add you
Support
How can we help?
Questions, access requests, data deletion or a problem with a video: write to us and we will reply
Deleting your data
Disconnect an account in the /accounts menu to remove its authorisation at once. For full deletion, email us and include your Telegram username
Reporting a post or a video
If a post or a video published through Novable or Vasilich infringes your rights, send us a link and we will restrict the account responsible. You can also report it to the platform directly
Common problems
Quick fixes
The bot does not answer
Your Telegram account is probably not on the access list yet. Write to us and we will check
A video will not upload
Very large files cannot be sent to a bot directly. Share a link to the file from cloud storage instead
Publishing failed
The connection to your account may have expired. Open /accounts and connect it again
The video is not on my channel yet
Check /queue, it may be waiting for its scheduled time. On TikTok, open the notification in the app to finish posting
Candidates stopped coming
Check that the source is still a public channel. /sources lists what Vasilich is watching, and /pending resends the candidates that wait
Vasilich cannot post to my channel
The bot must be an administrator of the channel with the right to post. Add it again and check /channels